This video features a conversation between Dr. Andrea Davies and Tarnia Mason on the "Waiting As Well As Possible" project, part of the Q Exchange 2023 programme.
Their discussion includes how the project aimed to improve the experience of people waiting for psychological therapies by offering peer mentor support, rather than reducing waiting times, it focused on helping patients feel supported and less forgotten during the wait. Their discussions highlights the value of working together with patient feedback, and the benefits of being part of a learning network through Q Exchange.
In this video, you’ll learn how Cwm Taf Morgannwg University Health Board introduced peer support roles for the first time to transform mental health care. This inspiring Q Exchange project highlights the power of lived experience, the challenges faced in creating new roles, and the positive impact on both service users and staff. You will see how this service’s peer workers helped reduce isolation, improved care experiences, and shaped a more compassionate, relational approach to mental health services. Watch the video to see how collaboration, perseverance, and innovation led to real change—and why peer support matters.
Speakers
Head of Psychology and Psychological Therapies at Cwm Taf Morgannwg University Health Board. Lead on the "Waiting As Well As Possible" project and a participant in the Q Exchange programme.
Community and Collaborative Change Manager at the Health Foundation. Board member of the Q community and involved in the Q Exchange grant programme.
