Fundraising Complaints Procedure

The Royal College of Physicians of London (registered charity no. 210508) is registered with the Fundraising Regulator (the independent regulator of charitable fundraising) and follows the Regulator’s Code of Fundraising Practice and Fundraising Promise. The Code can be found on the Regulator’s website.

If you wish to make a complaint about our fundraising activities, please contact the Director of Development, Royal College of Physicians, 11 St Andrews Place, Regent’s Park, London, NW1 4LE.

All complaints about our fundraising activity will be:

  • acknowledged within five working days of receipt
  • handled sensitively and treated confidentially wherever possible
  • investigated thoroughly and objectively to establish the facts of the case
  • investigated without undue delay
  • responded to fairly, proportionately, and appropriately

In addition, we will regularly review any lessons to be learnt from complaints and use that learning to inform future fundraising activity.

If you are dissatisfied with the outcome of your fundraising complaint, you can refer your complaint to the CEO of the Royal College of Physicians at the address given above.

If, after referring your fundraising complaint to the CEO, you remain dissatisfied with the outcome, you can raise your concern about our fundraising activities with the Fundraising Regulator, provided you do so within two months of receiving a response from us.  

The Royal College of Physicians will cooperate fully in the event that a fundraising complaint is referred to the Fundraising Regulator and we will comply with recommended remedies from the Fundraising Regulator.

Records relating to a fundraising complaint will be retained for at least 24 months from the date on which the complaint was made, except where data protection law requires otherwise.